FREQUENTLY ASKED QUESTIONS 1. Why should I outsource my transcription and A/R to SmartMD? 1. Why should I outsource my transcription and A/R to SmartMD? Simply put, we are the best! We guarantee 100% accuracy, 12-hour or less turnaround time, HIPAA compliance and unparalleled quality. SmartMD continually searches for ways to improve our service and exceed the expectations of all our clients. 2. How can you turn transcripts around in 12 hours or less? By harnessing the power of the Internet, and relying on our global workforce of highly trained medical transcriptionists, SmartMD eliminates the traditional barrier of a single time zone and maximizes productivity. 3. What sets SmartMD apart from other medical document management services? For starters, we offer the lowest cost, fastest turnaround time and customized service! However, what truly sets us apart from other service providers is our people. From management and support staff to the transcribers, billers, coders and IT specialists, everyone at SmartMD is 100% dedicated to providing the best possible service. 4. How do you maintain patient privacy in compliance with HIPAA? Among other objectives, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) required the security and confidentiality of patient health information. SmartMD complies with HIPAA by encrypting patient data and using password protection to prevent unauthorized access, as well as maintaining an audit trail to record individuals, such as transcriptionists, who have had authorized access to patient data. 5. How long have you been providing transcription and other medical practice services to the medical community in United States? As an organization, SmartMD has been providing unparalleled service to healthcare professionals in the U.S. since 1998. 6. What are your billing and payment terms? After the free trial each account is billed monthly based on number of lines. (7 cents per average line of 36 characters) Payment is due on the 15th of the following month. A grace period of 10 days is afforded to our clients as a convenience to help avoid payment timing issues. 7. How do I get started with the FREE TRIAL? To take advantage of our FREE TRIAL of five (5) transcriptions at no cost or obligation to you, simply fill out this form and fax it to SmartMD at 1-800-268-9979. If you dictate from several locations, please use a separate form for each one. 8. What are your contact details? It is our pleasure to answer any questions you may have regarding our services. You can reach us via phone, 1-800-268-0311, or Email (info@smartmd.com). For additional contact information, please visit our contact page by clicking here. 9. What if I am a SmartMD customer in need of technical support? For assistance with any of our products or services, please contact our friendly customer service agents at 1-877-595-8850. 10. How do I get a free DVR? When you sign up for a 2-year transcription contract with SmartMD, you will automatically receive a free digital voice recorder. |
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